How to close a deceased person's Verizon account
Verizon handles closing a deceased person's account through by phone, an online form, or in person. The steps below are Verizon's own published process, taken from its official support pages — this page organizes them so you can see what the provider asks for; it doesn't add to them or recommend any particular action.
What you'll need
- Certified copy of the death certificate
- The account number, email, or phone number on the account
Steps
- Identify your role on the account (Account Owner, Manager, Member, or Estate Executor) — it determines the process. Owners and Managers can disconnect or transfer a line from My Verizon (Chat with us, type "Cancel") or via Customer Service with no special process.
- Otherwise call 800-922-0204 (8AM–7PM Mon–Sat, 8AM–5PM Sun) or visit a Verizon Company Store (authorized retailers can't help) with documentation such as the death certificate or executor paperwork. Have the Account Owner's name, the mobile number and the account PIN ready.
- Verizon may ask you to upload the death certificate via its transfer/disconnect service form. Requests are reviewed in about 3 business days; Verizon confirms when the disconnect is completed.
- To keep the number, transfer the line to another Verizon account via the Transfer Service page. Save any voicemails before disconnecting.
- If a device still has payments: return it (remaining balance forgiven when received) or keep it (balance charged on the next bill). Perk subscriptions cancel with the line, though some third-party subscriptions may need separate cancellation.
Closing one account is only part of the job — every recurring charge still draws on a card or bank account the estate will eventually claim. HeirLoft reads the recurring charges straight out of an inbox in one pass, so you can see everything that's still billing while you work down the list.
Surface every recurring charge in one place
How to contact Verizon
- Verizon's official page for deceased accounts
- Phone: 800-922-0204
Typical timeline
Requests reviewed in about 3 business days.
Sources
- https://www.verizon.com/support/deceased-account-handling/
- https://www.verizon.com/support/transfer-service/deceased-request-executor/
Last reviewed September 14, 2026 · Links verified September 14, 2026
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The simplest way to spare your own family this process is to keep an up-to-date list of your accounts somewhere they can find it. HeirLoft finds the recurring charges you've forgotten and keeps them in one place your heirs can actually use.