How to close a deceased person's Venmo account
Venmo handles closing a deceased person's account through an online form. The steps below are Venmo's own published process, taken from its official support pages — this page organizes them so you can see what the provider asks for; it doesn't add to them or recommend any particular action.
What you'll need
- Certified copy of the death certificate
- Your government-issued photo ID
- Letters testamentary or letters of administration (or a small-estate affidavit where eligible)
Steps
- Contact Venmo Support — in the app go to Me > Settings > Get Help > Chat With Us and ask for an agent (see the Contact Us page for other options) — and say you need to close a deceased relative's account.
- Provide the deceased's full first and last name and the email address and/or phone number on their Venmo account so Support can locate it.
- At minimum Venmo needs a copy of the death certificate. If there is money or crypto in the account, it may also request your government-issued photo ID, proof of address (to mail a check), legal documentation that you are authorized to act for the estate (probate court order naming you executor, administrator documentation, or Letters of Administration), and an IRS W-9 for the estate.
- Do not email documents — once connected with an agent you receive a secure document upload link. If the deceased had a Venmo Credit Card, it must be closed first via Synchrony's online notification form.
Closing one account is only part of the job — every recurring charge still draws on a card or bank account the estate will eventually claim. HeirLoft reads the recurring charges straight out of an inbox in one pass, so you can see everything that's still billing while you work down the list.
Surface every recurring charge in one place
How to contact Venmo
Typical timeline
Venmo does not publish a typical timeline for this process.
Notes
Venmo cannot give access to, or transfer ownership of, a Venmo account to anyone other than the original holder.
Sources
Last reviewed September 14, 2026 · Links verified September 14, 2026
Related guides
- Close a deceased person's account, provider by provider
- Accessing a deceased person's financial accounts
The simplest way to spare your own family this process is to keep an up-to-date list of your accounts somewhere they can find it. HeirLoft finds the recurring charges you've forgotten and keeps them in one place your heirs can actually use.