How to close a deceased person's Dropbox account
Dropbox handles closing a deceased person's account through an online form. The steps below are Dropbox's own published process, taken from its official support pages — this page organizes them so you can see what the provider asks for; it doesn't add to them or recommend any particular action.
What you'll need
- Certified copy of the death certificate
- A court order
- Your government-issued photo ID
Steps
- First look in the Dropbox folder on the deceased's computer — many users have all their account files synced there.
- If that isn't possible, create a Dropbox support ticket with: the deceased's full name, the email on their Dropbox account, your name, mailing address, email and relationship to the deceased, and a photocopy of your government-issued ID.
- Include a valid court order establishing that it was the deceased's intent for you to have access to the files after death and that Dropbox is compelled by law to provide them.
- Dropbox reviews the information and tells you whether it can proceed. Requests can take some time and access is not guaranteed.
Closing one account is only part of the job — every recurring charge still draws on a card or bank account the estate will eventually claim. HeirLoft reads the recurring charges straight out of an inbox in one pass, so you can see everything that's still billing while you work down the list.
Surface every recurring charge in one place
How to contact Dropbox
Typical timeline
Dropbox states requests "can take some time" and access is not guaranteed.
Sources
Last reviewed September 14, 2026 · Links verified September 14, 2026
Related guides
The simplest way to spare your own family this process is to keep an up-to-date list of your accounts somewhere they can find it. HeirLoft finds the recurring charges you've forgotten and keeps them in one place your heirs can actually use.