How to close a deceased person's Chase account
Chase handles closing a deceased person's account through an online form, by phone, or in person. The steps below are Chase's own published process, taken from its official support pages — this page organizes them so you can see what the provider asks for; it doesn't add to them or recommend any particular action.
What you'll need
- Certified copy of the death certificate
- Your government-issued photo ID
- Proof of your relationship to the deceased
- The account number, email, or phone number on the account
Steps
- Notify Chase in a single step — online, by calling 1-866-926-6909 (Mon–Fri 8 AM–7 PM ET; operator relay calls accepted), or by scheduling a meeting at a branch — and Chase shares the notification across the bank. Anyone can notify, regardless of relationship.
- Chase may request the death certificate, proof of your identification (passport, driver's license or state ID), your relationship to the deceased, and the deceased's Social Security number and/or account number.
- Chase may ask for documentation showing authority — Letters of Administration or Letters Testamentary from the probate court, or declarations/affidavits that transfer estate assets without probate. A legible photocopy is usually fine, but a certified copy may be required.
- To close or update accounts, contact the department for each product: Retail and Card accounts 1-866-926-6909 (Mon–Fri 8 am–7 pm ET) or a branch; Auto 1-877-828-4771; Home Lending 1-866-299-6752; J.P. Morgan Investment accounts 1-800-648-4782.
- Account information is only released to parties with authority (executor/administrator, attorney for the estate, or personal representative). Required documents vary by account and state and can affect settlement time.
Closing one account is only part of the job — every recurring charge still draws on a card or bank account the estate will eventually claim. HeirLoft reads the recurring charges straight out of an inbox in one pass, so you can see everything that's still billing while you work down the list.
Surface every recurring charge in one place
How to contact Chase
- Chase's official page for deceased accounts
- Phone: 1-866-926-6909
Typical timeline
Chase does not publish a typical timeline for this process.
Notes
Chase publishes an Estate Planning Checklist (PDF), FAQs, and separate pages for Home Lending, Auto and J.P. Morgan Securities customers under the Estate Services hub.
Sources
Last reviewed September 14, 2026 · Links verified September 14, 2026
Related guides
- Close a deceased person's account, provider by provider
- Accessing a deceased person's financial accounts
The simplest way to spare your own family this process is to keep an up-to-date list of your accounts somewhere they can find it. HeirLoft finds the recurring charges you've forgotten and keeps them in one place your heirs can actually use.