How to close a deceased person's Amazon account
Amazon handles closing a deceased person's account through an online form, or by phone. The steps below are Amazon's own published process, taken from its official support pages — this page organizes them so you can see what the provider asks for; it doesn't add to them or recommend any particular action.
What you'll need
- Certified copy of the death certificate
- Letters testamentary or letters of administration (or a small-estate affidavit where eligible)
- Your government-issued photo ID
- The account number, email, or phone number on the account
Steps
- Decide what you need: cancelling Prime (stops the recurring charge, keeps the account and digital purchases) versus closing the whole Amazon account (permanent; removes the Kindle library and other digital content).
- Contact Amazon Customer Service via the Bereavement support help page and ask for the bereavement / account-closure team — the self-service menus assume you are signed in as the account holder.
- Provide proof that you are the legal representative of the estate (probate or executor documentation, e.g. letters testamentary), a valid photo ID, and the email address or phone number on the Amazon account.
- If you do not know the login email, supply something that identifies the account, such as a unique charge ID or an order number from a package, confirmation email or card statement.
- Amazon verifies the documents, then cancels Prime and any other subscriptions (Kindle Unlimited, Audible, Music Unlimited, Subscribe & Save) and/or closes the account as requested.
Closing one account is only part of the job — every recurring charge still draws on a card or bank account the estate will eventually claim. HeirLoft reads the recurring charges straight out of an inbox in one pass, so you can see everything that's still billing while you work down the list.
Surface every recurring charge in one place
How to contact Amazon (incl. Prime)
Typical timeline
Amazon does not publish a typical timeline for this process.
Notes
Amazon's Bereavement support page sits behind bot protection and could not be fetched for verification; the steps reflect that page as indexed.
Sources
- https://www.amazon.com/gp/help/customer/display.html?nodeId=TzcJJiVFnIi3pG2yDA
- https://www.amazon.com/gp/help/customer/display.html?nodeId=GDK92DNLSGWTV6MP
Last reviewed September 14, 2026 · Links verified September 14, 2026
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The simplest way to spare your own family this process is to keep an up-to-date list of your accounts somewhere they can find it. HeirLoft finds the recurring charges you've forgotten and keeps them in one place your heirs can actually use.